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F.A.Qs
We offer gold jewellery, diamond pieces, gemstone jewellery, bridal sets, rings, necklaces, earrings, bracelets, and custom designs.
Yes, we provide custom design and personalization services. You can share your idea or sketch, and our artisans will craft the piece as per your specifications. Note that custom or personalized items may not be eligible for return or exchange.
Custom orders typically take 7 to 21 business days, depending on the complexity of design and materials. We will inform you of the timeline before confirming your order.
Yes, we offer repair, resizing, polishing, and rhodium plating services. Contact us with photos and details, and we will provide you with a quote and estimated turnaround time.
Yes, all gold jewellery is hallmarked, and diamonds come with certification (if applicable) verifying their quality. We guarantee authenticity for all our products.
We do not offer cash refunds. We allow exchanges only within 7 days of purchase (in-store) or 7 days of delivery (online), provided the item is in original, unused condition, with invoice and original packaging.
Custom-made items, engraved pieces, altered or resized jewellery, and items showing signs of wear are not eligible for exchange.
You will be required to pay the difference in price. If the new item costs less, the balance will not be refunded in cash, but may be offered as store credit (at management’s discretion).
Inform us within 48 hours of delivery. We will request photos and arrange for return and replacement at our cost (if the error or damage was ours).
You contact us to initiate the exchange, pack the item securely (preferably insured shipping), send it back, and once we inspect and approve it, we send the replacement item. Return shipping cost may be borne by you unless the error is from our side.